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Duty Manager (Retail)

Listed by QMSU


Application deadline: Mon 08 Aug 2022 23:50


£22,781.00 - £27,513.00




The Union Shop, at Queen Mary University of London, provides our students, staff and members of the public with a wide range of cold/hot food and drinks, along with branded clothing and stationary, with eat in or takeaway options which therefore also offers our customers a space to relax, socialise and study. We place a huge emphasis on outstanding customer service and satisfaction, and we are continuously looking to improve and expand our offering to our customers here at QMUL which is why we are looking for someone who whilst looking to learn all there is about running a retail outlet, is also creative and would like the opportunity to help shape decisions, trial new ideas and enjoy the capacity to make positive developments and changes. Sustainability and ethical awareness are paramount to what we do here at Queen Mary Students’ Union which is therefore a key feature in all of our commercial outlets, which includes the Union Shop.

Queen Mary Students’ Union represents and supports over 28,000 students and around 4,500 staff who make up the diverse and vibrant student body at Queen Mary, University of London. The Union Shop is based on our Mile End Campus of the University, which is close to both Mile End and Stepney Green Underground Station.

This role will help us strive to improve our offerings to both the student and staff market with a focus being predominantly on sales and customer satisfaction development. We are looking for someone with a ‘can-do’ attitude, and who is capable of growing with us along this exciting journey. You should have excellent interpersonal skills and a keen eye for detail, as well as being committed to the values of the organisation, being a safe, friendly and student led democratic organisation. Applicants would also need to be able to act in an operational capacity on a day to day basis, and should be interested in gaining the skillset to be able to successfully run their own Retail outlet in the future.

You should be a ‘hands on’ approachable leader who is committed to the values of the organisation, being a safe, friendly environment with the student experience at its core. This role’s hours would be predominantly Monday – Friday, daytime shifts, with the flexibility to adapt working hours as long as it also suits the needs of the business.

Applicants should have excellent communication skills and have the ability to work with a wide range of people. Candidates must have the ability to work well under pressure, prioritise a varied workload and meet deadlines.

The post is a permanent post with a starting salary within the range £22,781 – 27,513 per annum inclusive of London Allowance. Benefits include 30 days annual leave, plus additional college closure days which include bank holidays and additional days over the Christmas period, defined benefits pension scheme and interest-free season ticket loan and membership of the Sport and Fitness Centre.


Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. Where required this may include entry clearance or continued leave to remain under the Points Based Immigration Scheme.

Informal enquiries should be addressed to Miss Charlotte Kendrick at or on 0207 882 8457

Details about the Students Union can be found at

Closing date for applications will be Monday 8th August and interviews will take place on either on Thursday 11th August or Friday 12th August 2022.