Our online shop offers a great selection of official Queen Mary branded clothing, gifts and merchandise. You can click and collect on-campus or have it delivered directly to you!

Delivery & Returns




Delivery


Click & Collect - Free
  • Choose the Click & Collect option at checkout and select your collection point
  • Collections only available at the Union Shop, 432 Bancroft Road, London, E1 4DH
  • Once ordered, collections are availble from the next day after 2pm
  • Collections are only available between Monday - Friday, 8am - 5pm.

Standard Delivery (UK) - £4.99
  • Get your items delivered with our standard delivery option (by Evri) within 3 - 5 working days
  • Deliveries are between between Monday - Saturday

International Deliveries - £12.00
  • Get your items delivered within 12 - 14 working days

Refunds & Returns

Our standard returns policy for items bought online is 14 days once you have received your order, if the item is unused, in it's original packaging and accompanied by a valid proof of purchase, we’ll offer a full refund, this does not include the postage.

If you have an issue with the quality of a product purchased from us, please email us regarding the problem and we will resolve the problem as soon as possible.

  • Returns taken to the Union Shop, will be processed the same day as your visit. The refund will be issued to your original payment card, usually within 3-5 working days.
  • Please note that we do not pay for the delivery of any items retuned to us unless there is a fault with the product.