Frequently Asked Questions

Find the answer to some frequently asked questions about Get Active
Do I have to pay to register for Get Active?
Do I need to bring my own equipment?
What should I wear?
What's a 'turn up and play' session?
Does Get Active cater for participants with disabilities?
Is there somewhere to get changed/shower?
What are This Girl Can Get Active sessions?
Do I need to attend the whole session?
How do the Swimming Vouchers work?
I have not played this sport before - can I still join in?
I want to play a sport that is not on your timetable - what can I do?
Can I get a refund for my session ticket or membership fee?
I have received an error message when trying to book online.
Can staff, alumni and guests take part in Get Active sessions?
Any other questions?

 

 

Do I have to pay to register for Get Active?

No – Registration for Get Active is completely FREE! In order to attend sessions you will need to have registered which can be done online or at reception in Qmotion.

Once you have registered you can attend sessions on a pay as you go basis. For each session, you can either pay online in advance, or just turn up on the day and pay at the session (subject to available space)

To offer customers with more choice we also offer Unlimited Session Passes which provide a significant saving for more regular participants.  Unlimited passes are available for Academic Year, Semester A, Semester B and for our This Girl Can sessions.

 

Do I need to bring my own equipment?

Equipment will be provided for all sessions however you are more than welcome to bring your own. Please note that we will not accept responsibility for any loss or damage of personal equipment which occurs during a Get Active session.

 

What should I wear?

We have a relaxed approach to what you wear at Get Active sessions and no sports equipment or specific clothing is required. Anything that you are comfortable in will be fine!

 

What's a 'turn up and play' session?

These are sessions run on and around campus where all you need to do is turn up and take part in the session. No regular commitment is required, either sign-up in advance or pop along on the day and give it a go. The sessions will be led by fully qualified coaches or our trained Student Activators and all equipment will be provided.

Please note spaces are capped on all sessions to ensure participant enjoyment and safety.  Spaces are allocated on a first come-first served basis

 

Does Get Active cater for participants with disabilities?

Get Active is dedicated to supporting students with disabilities and we actively engage with the QMSU equal opportunities policy to ensure inclusion of all our participants in our sessions. If you have any special requirements please let us know before the session and we will try our best to accommodate these.

 

Is there somewhere to get changed/shower?

For all sessions taking place in the QMotion Health & Fitness Centre, changing rooms and showers are available should you wish to use them. Lockers are also available however you will need to supply your own padlock.

Unfortunately we are not able to allow access to changing facilities at Qmotion before or after sessions taking place at external venues however most venues will have their own changing facilities should you required them.

 

What are This Girl Can Get Active sessions?

They are no different to our standard Get Active sessions however they are only open to female participants and are staffed only by female activators/coaches. These sessions help to provide a fun, relaxed environment for all women to participate. 

 

Do I need to attend the whole session?

No – the nature of our turn up and play sessions mean that you can turn up and join in at any time or leave early if you want to. 

 

How do the Swimming Vouchers work?

We work with Mile End Park Leisure Centre and London Aquatic Centre to offer you more choice in when to go swimming.  Simply purchase a swimming voucher from Qmotion or BLSA Reception and you'll gain access to any ‘Swim for All’ session.  There are sessions taking place every day of the week (including weekends) – check out the timetables here.

 

I have not played this sport before - can I still join in?

Absolutely yes! Get Active is designed to cater for all abilities, whether you have never played before or participate regularly. Our friendly Student Activators can help if you’re just getting started and coaches are available on some of our sessions to help improve your techniques and skills. To find out which sessions will be coached check out the timetable or contact get-active@qmul.ac.uk.

 

I want to play a sport that is not on your timetable - what can I do?

If you want to take part in a sport that is not on our timetable please contact get-active@qmul.ac.uk.  If there is sufficient demand then we can look at adding new sessions to our programme or we may be able to direct you to one of our partners where you can take part in your sport.

 

Can I get a refund for my session ticket or membership fee?

We are not able to provide refunds for tickets however we can transfer your ticket to another session provided we are given 24 hours notice. To transfer your ticket email get-active@qmul.ac.uk with details of the session you have purchased a ticket for and which session you would like to transfer it to. Unlimited Passes and Get Active Course fees are completely non-refundable.

 

I have received an error message when trying to book online.

Error messages which may appear when trying to book online are:

Product Sales Limit Reached: This usually means that the session is fully booked.  Why not check out one of our other sessions happening through the week?

Per Person Limit Reached: Each person can only reserve one space per session. You may have previously reserved a space on this session.

If you feel that either of the above do not apply to you or the session you plan on attending, or if you receive a different error message, please contact get-active@qmul.ac.uk

 

Can staff, alumni and guests take part in Get Active sessions?

All of our Get Active sessions are open to QM Staff and Alumni. In order to attend Alumni will need to show an Alumni Extra card which costs just £10.

Unfortunately we are not able to allow guests who are not QM alumni to take part in sessions.

 

Any other questions?

Not found what you were looking for? Contact get-active@qmul.ac.uk for any other enquiries.

Contact Us

Email: get-active@qmul.ac.uk