COVID-19 Info



Following the latest Government announcement we are delighted to announce that Qmotion will be opening our doors on April 12th. We are committed to providing QMUL students, staff, and the wider community with a safe space for a great workout and have been working hard behind the scenes to ensure that we are safe to open, in line with government guidelines, meaning you can get back to training with confidence. We cannot wait to welcome you all back so we can continue to support you in your health and fitness journey.

All fixed term memberships were paused during our closure period and will be reactivated on April 12th and our direct debit members will not have to pay any additional membership fees until after we re-open. Please check your emails for more information, or feel free to contact us.

We will continue to update our members via email, our website and on social media. If you are a member and have not received any emails from us recently it means that we do not have your current email address. We require an up-to-date email address so we can continue to support the NHS (National Health Service) Test and Trace service. Please contact us or visit us at reception so we can update our records, keep you up to date with the latest information, and help keep everyone safe.






How We Are Keeping You Safe


Extensive and Frequent Cleaning

Our facility, including all exercise equipment, will be deep cleaned every night. Members of the Qmotion team will also be cleaning surfaces and equipment throughout the day.


Social Distancing

We have rearranged the gym and created clearly marked exercise areas to ensure you can maintain a safe distance and train in confidence. We will also control numbers in the facility to ensure Qmotion remains a safe space to workout.


Self-Cleaning

Our team will be cleaning equipment throughout the day, but we are also asking our users to help us keep you safe. We have installed disinfecting wipes throughout the facility and increased the number of cleaning sprays and paper towel dispensers to make it easy for you to clean your equipment before and after use.


Hand Sanitising

We have installed hand sanitiser stations throughout the facility to make it easy for you to regularly clean your hands. We also ask that you sanitise your hands when you enter the facility to help keep everyone safe.


Face Coverings

In line with government guidelines, and university policy we are asking all users to wear a suitable face covering whilst in the facility. This includes when entering the facility, in changing rooms and communal areas, and when within all workout areas. Face coverings can be removed during exercise.


Terms & Conditions

You can view our COVID-19 terms and conditions here. Please note that all COVID-19 terms and conditions supersede any previous terms of use.





Frequently Asked Questions

Our facility, including all exercise equipment, will be deep cleaned every night. Members of the Qmotion team will also be cleaning surfaces and equipment throughout the day. We are also asking our users to help us keep you safe. We have installed disinfecting wipes throughout the facility and increased the number of cleaning sprays and paper towel dispensers to make it easy for you to clean your equipment before and after use.

We have also installed hand sanitiser stations throughout the facility to make it easy for you to regularly clean your hands to help keep everyone safe.

Yes, we are following all relevant guidance and have introduced extensive and frequent cleaning protocols and social distancing measures to ensure our gym remains a safe space for you to workout.

Taking part in physical activity has a positive impact on physical, mental, and social wellbeing and it is more important than ever that we are living an active lifestyle. We are committed to ensuring our facility remains a safe space to train in confidence and will continue to follow all relevant guidance and protocols.

In line with government guidelines, and university policy we are asking all members to wear a suitable face covering whilst in the facility. This includes when entering the facility, in changing rooms and communal areas, and when within all workout areas. Face coverings can be removed during exercise.

If you have tested positive for COVID-19, feel unwell or have concerns that you may have contracted or been in contact with someone with COVID-19 please do not enter the facility, and follow government regulations on self-isolation.

You must tell us as soon as possible if you have visited Qmotion within 14 days of testing positive for COVID-19. Please call us on 020 7882 8040, as we may need to ask you some further questions to ensure the safety of all members.

When in the facility, please ensure that you follow all guidelines; Clean equipment before and after use, regularly clean your hands using the provided sanitiser stations, follow all social distancing guidelines and wear a suitable face covering when in the facility.

Opening Hours are currently:
Monday to Friday: 7am to 9pm
Weekends and Bank Holidays: 10am to 6pm

Yes, we will be restricting the number of people in the facility to ensure Qmotion remains a safe place to workout. We recommend where possible that you avoid our busier times during the evening between 5pm to 7pm on weekdays and try to limit your workout to 1 hour to give others the chance to have a safe workout.

No, you are not required to book a time slot to come to the gym at this stage. We will be monitoring the number of people in the facility and if we feel that the gym is becoming too busy to remain a safe space then we may implement an online booking system. You will be informed in advance if this becomes a requirement. We recommend that you avoid our busier times during the evening between 5pm to 7pm on weekdays to allow you to train at a quieter time.

We ask that users of the gym restrict their workout to 1 hour to give others the chance to have a safe workout. We also ask that all users are considerate and conscientious towards others, and finish using an exercise station as soon as reasonably possible.

In order to keep the gym a safe place for everyone we will monitor the number of users in the facility. If we feel that the number of users in the facility is affecting the ability for users to remain socially distanced, we will put controls in place to maintain a safe environment and this could include a 'one-in, one-out' system. We recommend that you avoid our busier times during the evening between 5pm-7pm on weekdays to allow you to train at a quieter time.

We have taken some equipment out of use to maintain safe social distancing and ensure that all equipment can be regularly cleaned. We have done our best to keep as much equipment in use as possible and will regularly review this.

While this equipment is unavailable, you should be prepared to bring your own chalk, resistance bands, weightlifting belts, dipping/pull up belts, or yoga mats.

Yes, our changing facilities are open along with lockers. We encourage that you come changed and ready to train to help us keep our changing rooms safe. You may find some facilities such as lockers, hairdryers and sinks out of use to help maintain social distancing. We have also created clearly marked areas to ensure you can maintain a safe distance. To help us keep you safe we ask that you wipe down your locker before and after use with the provided disinfectant wipes in the changing facilities.

To reduce the time spent in the changing facilities, we have taken the decision to take our showers out of use at this time. We will continue to review this decision, and you will be updated of any changes.

Following government guidance, group exercise classes cannot be offered at this time. We will continue to review this decision, in line with government guidance and will introduce group exercise classes when we feel we can ensure user safety and provide the best possible group exercise experience.

We are currently not allowing users of the gym to train with other people, even if you are from the same household or bubble. This is to allow us to maintain social distancing throughout the workout areas and to ensure the gym remains a safe place for everyone to train in confidence.

For health and safety, spotting is permitted whilst using equipment however all users involved, including the lifter, will be required to where a suitable face covering throughout.

We are currently not offering our free gym services to ensure user and staff safety. We will continue to review this decision and will introduce our free gym services when we can ensure the safety of our users and staff and provide the best possible experience.

Only the squash court will be available for bookings, for individual and same household activity only with a maximum of 2 players on the court at a time. Please call reception to book this, or for further enquiries, on 020 7882 8040.

All fixed-term memberships were paused during the lockdown and will be reactivated automatically on April 12th. This means that the lockdown has not affected the duration of your membership and you can still use all the days you have paid for.

Direct Debit payments were not taken throughout lockdown, but all memberships remain active. These memberships can be used immediately when we reopen, and you will not be required to pay anything until May 4th.

Some of our members will have the option to further pause their membership and have their expiry date extended if the membership has not been used. To be eligible for this, you must have purchased your membership before March 18th, 2020 and have not used it since. Please contact us by email for more information.

Whilst we have done our best to answer as many FAQs as possible, we are sure that there will be some we have missed. If you have any other questions or would like more details on any of the information, we have provided please contact us.